One Patient Experience Platform. Every Touchpoint Connected.
Medrics brings mobile app, progressive web app, patient portal, workflow automation, location intelligence, AI assistance, and backend integration into one modular patient experience platform.
What the platform is
Medrics is a patient experience platform designed to connect the full journey — from pre-appointment through follow-up — into one coordinated digital layer. It is not just a portal, not just an app, and not just a communication tool. It is the experience layer that connects patients to services and connects workflows to the systems hospitals already use.
One patient-facing layer
One branded experience across access, navigation, communication, check-in, care information, and follow-up.
One operational connection layer
Patient-facing actions route into backend and staff systems so the journey stays connected behind the scenes.
One modular platform
Organizations can start with one module or workflow and expand over time.
One platform across channels
Mobile app, progressive web app, and patient portal work together as one experience environment.
Platform at a glance
Medrics brings together the core components needed to create a connected, modern patient journey.
White-label Mobile App
Branded digital access for patients, caregivers, and visitors.
Progressive Web App
Low-friction browser-based access for broader patient reach.
Patient Portal
Web-based access to records, appointments, results, and communication.
Workflow Engine
Automates patient actions using time, location, and system-triggered logic.
Integration Layer
Connects EMR, CRM, ERP, queue, payment, survey, and other backend systems.
AI Assistant
Supports patient guidance, resource discovery, and next-step clarity.
Indoor Wayfinding
Connects navigation and location-aware workflows across complex campuses.
PROMs & Surveys
Captures outcome and experience signals automatically.
Technical overview
The Medrics platform is designed as a modular, integration-ready, workflow-driven experience layer that sits above the hospital's existing technology environment. It connects patient-facing channels with both clinical and operational systems without requiring a wholesale replacement of the stack.
Patient-facing channels
Mobile app, PWA, and portal give hospitals flexible ways to deliver a connected digital experience.
Workflow orchestration
Time, location, and system events trigger reminders, check-in flows, follow-up communication, surveys, and other next-step actions.
Integration-ready backend layer
Medrics connects beyond the EMR into CRM, ERP, queue, pharmacy, payment, survey, telehealth, and other systems that shape the real patient journey.
Analytics and insight layer
Usage, performance, patient signals, and workflow outcomes can be measured and surfaced in operational reporting.
Medrics connects the systems hospitals already depend on and turns them into one seamless patient-facing journey.
Built around the patient journey
Medrics is designed around the real journey patients move through, not isolated digital tasks. From pre-appointment preparation to discharge and follow-up, every interaction can be connected, automated, measured, and improved.
Connected
Journey steps can be linked across access, arrival, check-in, appointment, discharge, and follow-up.
Automated
Routine actions can be triggered automatically to reduce friction for both patients and staff.
Measured
Performance, satisfaction, and engagement can be tracked across the journey.
Why the platform matters
Medrics is designed to improve both patient experience and operational performance. The platform helps hospitals reduce fragmentation, make digital tools more usable, and turn disconnected systems into one coordinated journey.
Better patient experience
Patients receive a more guided, connected, and understandable journey.
Lower operational friction
Automation and connected workflows reduce avoidable manual work.
Better use of existing systems
Current digital and backend investments become more usable when they are part of one connected experience.
More digital engagement
Patients are more likely to act when tools, messages, and next steps are connected.
Easier expansion over time
Organizations can start small and grow into a broader Digital Front Door strategy.
More measurable transformation
Teams can track patient behavior, workflow performance, and operational outcomes more clearly.
Agnostic by design
Medrics is designed to work across the hospital's existing environment instead of being tied to one front-end or one backend model. That flexibility is especially important in multi-system, multi-site, and evolving digital environments.
Beyond the EMR
Medrics does not depend only on EMR connectivity. It connects to the wider operational stack.
Works across existing systems
Organizations can connect different backend solutions into one patient-facing experience.
Supports existing digital investments
Medrics can extend and orchestrate what is already in place rather than force a full reset.
Better fit for complex health systems
An agnostic structure is valuable when organizations operate across multiple facilities, workflows, and technology environments.
Agile and modular structure
Medrics is built to help organizations move in phases instead of treating modernization as a single all-or-nothing event. Teams can start with one workflow, one service, or one patient journey problem — then expand over time.
Start with one module
Launch reminders, check-in, navigation, surveys, or another focused capability first.
Expand over time
Add more modules and workflows as adoption grows.
No rip-and-replace
Improve the patient journey without replacing what already works.
Agile deployment path
Move faster by focusing on integration and rollout in phases instead of long replacement cycles.
Built for hospital complexity
Healthcare environments are multi-system, multi-team, and often multi-location. Medrics is designed to simplify that complexity at the patient-experience layer without pretending the underlying environment is simple.
Modular
Deploy what is needed now and expand later.
Interoperable
Connect with clinical and operational systems across the environment.
Scalable
Support growth across multiple facilities, services, and regions.
Operationally realistic
Fit real workflows, staff tools, and patient movement across the care journey.
How the platform creates value
Access
Make it easier for patients to enter the journey.
Flow
Reduce friction across arrival, check-in, and movement.
Communication
Deliver the right message at the right moment.
Follow-through
Support surveys, follow-up, and next-step continuity after care.
See the full platform — not just one feature
Explore how Medrics connects patient channels, workflows, locations, and backend systems into one agile, modular, and EMR-agnostic experience platform.