Beyond Appointments. Total Experience Control.
Medrics is a modular Digital Front Door and patient experience layer that connects patients, workflows, locations, AI, and backend systems — without forcing hospitals to replace what already works.
Not another portal. A complete experience layer.
Traditional patient portals expose information. Medrics orchestrates the journey. It connects the systems, services, workflows, locations, and messages that shape the patient experience before, during, and after care.
Traditional Portal
- Records
- Messages
- Basic appointments
Hospital App
- Branded access
- Limited workflows
- Basic service links
Medrics Experience Layer
- Backend integrations
- Workflow automation
- AI guidance
- Wayfinding
- PROMs and feedback
- Analytics
One platform to connect the entire patient journey.
Digital Front Door
One branded access point for scheduling, check-in, navigation, results, communication, and follow-up.
ExploreWorkflow Automation
Trigger the right action at the right time using appointment data, location, patient status, and system events.
ExploreIntegration Layer
Connect EMR, CRM, ERP, queue, pharmacy, lab, payment, insurance, SSO, telehealth, and existing apps.
ExploreLocation Intelligence
Guide patients outdoors and indoors while enabling location-aware workflows across the facility.
ExploreAI Assistant
Help patients find services, understand next steps, and access resources with conversational guidance.
ExplorePROMs & Feedback
Capture patient-reported outcomes, satisfaction, and service feedback automatically.
ExploreFrom pre-visit to follow-up, every step connected.
Medrics orchestrates each moment of the patient experience and connects it to the systems that power it.
Book and manage access.
Send reminders, forms, and visit guidance.
Guide patients to the facility and entrance.
Trigger digital check-in and queue workflows.
Provide indoor and outdoor wayfinding.
Keep patients informed during the visit.
Share next steps, results, and instructions.
Send PROMs, surveys, reminders, and care tasks.
Continue communication and patient loyalty.
Built to integrate with every backend system — not just the EMR.
Medrics acts as the experience layer above hospital systems. It connects EMR, CRM, ERP, queue management, lab, pharmacy, survey, payment, insurance, SSO, telehealth, homecare, and existing hospital applications into one connected patient journey.
Medrics connects the systems hospitals already depend on and turns them into one seamless patient-facing journey.
No rip-and-replace. Start with what you need.
Adopt Medrics in the way that fits your digital maturity — full platform, modular services, or embedded inside your existing app.
Full white-label platform
Launch a branded app, PWA, and portal for the complete patient journey.
Services for existing hospital apps
Embed Medrics modules such as wayfinding, check-in, reminders, or surveys inside your current app.
Deploy by priority use case
Start with no-show reduction, navigation, check-in, PROMs, AI assistant, or integration workflows.
Expandable super app architecture
Add services over time and create one central access point for patients.
Work where your teams already work.
Medrics doesn't force your staff into another admin portal. Patient actions, complaints, surveys, and workflow events route directly into the systems your teams already use — so adoption happens naturally.
Patient event → staff system — automatically
No new portal to monitor
Staff never need to log in to a Medrics admin panel. Events, complaints, and requests land in the tools they already check.
Faster adoption across your organization
When existing workflows don't change, adoption happens naturally — no training programs, no resistance.
Protects your IT investments
Medrics layers on top of what you already have. Nothing gets replaced. Everything gets connected.
Built for Veteran and government healthcare journeys.
Medrics supports government healthcare organizations with digital access, facility navigation, accessibility-focused experiences, travel claim workflows, multilingual readiness, and a security posture designed for public-sector healthcare.
Trusted by healthcare organizations across North America, GCC, and Europe.
Ready to own the entire patient experience?
Start with one workflow or launch a complete Digital Front Door. Medrics adapts to your organization's digital maturity.