Integrate Every Patient System — Not Just the EMR
Medrics connects the systems behind the patient journey and turns them into one seamless front-end experience — without forcing hospitals to replace what already works, and routes patient-facing events into the operational tools your staff already use — eliminating the need for a separate Medrics admin portal.
The patient experience lives across many systems.
EMRs hold the record. But the actual patient journey touches scheduling, queue, pharmacy, lab, payment, insurance, identity, telehealth, homecare, and more. Medrics connects all of them into one consistent, branded experience for patients.
One layer above your hospital systems.
Medrics connects to the systems hospitals already depend on and exposes them to patients through one seamless experience.
Integration diagram
Medrics sits above hospital systems as a patient experience layer, not as a replacement for them.
Medrics connects the systems hospitals already depend on and turns them into one seamless patient-facing journey.
Work Where Your Teams Already Work
Medrics does not require staff to learn or monitor a separate admin portal. Patient events route directly into the tools your teams already use — ServiceNow, Salesforce, Zendesk, Jira, your CRM, your ticketing platform, your EMR. That's why Medrics gets adopted faster than other patient platforms.
Patient event → staff system — automatically
No new admin portal for staff
Patient actions land in the systems your teams already check every day. There is no second inbox to monitor.
Bidirectional, event-driven routing
Complaints, surveys, refill requests, payments, and check-ins all route through configurable workflows into your existing tools.
Faster organizational adoption
When staff workflows don't change, change management shrinks. That's why Medrics deploys faster than competing patient platforms.
Extend what works. Replace nothing.
Hospitals invest years into core systems. Medrics is designed to wrap, connect, and orchestrate those systems — not displace them. Your EMR stays your EMR. Your ERP stays your ERP. Medrics just makes the patient experience above them feel like one product.
What hospitals build with the Integration Layer
Connect an existing hospital app to Medrics services
Embed wayfinding, check-in, reminders, or surveys into an app patients already use.
Trigger check-in from appointment and location data
Use schedule, geofence, and queue signals to open check-in at the right moment.
Send surveys based on visit completion
Capture PROMs and experience feedback automatically once a visit is closed.
Connect payment, pharmacy, queue, and communication workflows
Coordinate transactional and clinical-adjacent steps in a single patient flow.
Build one patient-facing journey across multiple hospital systems
Stitch EMR, ERP, queue, lab, pharmacy, and identity into one consistent experience.
Modernize VA / government healthcare access
Unify navigation, appointments, travel claims, and resources for Veteran journeys.
Standards-based
HL7 / FHIR-ready posture, secure APIs, and enterprise SSO.
Enterprise security
HIPAA / GDPR compliant. FedRAMP in progress for U.S. public sector.
Operationally aware
Time, location, and status triggers shape the experience patients receive.
Connect your patient journey.
See how Medrics integrates with your hospital stack and turns it into one connected patient experience.