Help Every Patient Find Their Way
Medrics combines outdoor navigation, indoor wayfinding, digital maps, voice guidance, parking support, and location-triggered workflows to make complex healthcare campuses easier to navigate.
Wayfinding is more than a map
Wayfinding is not only about showing a floor plan. It is about helping patients move confidently across parking areas, entrances, buildings, elevators, departments, clinics, and amenities as part of one connected journey.
Reduce navigation friction
Help patients find where to go without relying on repeated staff directions or confusing signage.
Improve confidence on arrival
Patients feel more prepared when they can see where they are going before and during the visit.
Support the full campus journey
Navigation should work across outdoor and indoor spaces, not stop at the front door.
Three layers make the wayfinding experience possible
A strong indoor wayfinding experience combines infrastructure, digital mapping, and indoor positioning. Together, these layers support everything from simple static routing to live blue-dot navigation.
Infrastructure layer
Real-time indoor location services require BLE infrastructure inside the facility. If the hospital already has BLE-enabled Wi-Fi access points, additional hardware investment may be reduced or avoided. If not, BLE infrastructure can be added where needed.
Digital map layer
Indoor floor plans are digitized so destinations, routes, points of interest, entrances, elevators, and parking flows can be represented clearly. Both 2D and 3D map options are available depending on hospital preference.
Indoor location service layer
To support live real-time navigation, the indoor location service is activated so the patient can be shown as a blue dot over the indoor map using BLE-based positioning.
Two ways to launch indoor wayfinding
Healthcare organizations can start with a simpler map-based experience or enable full real-time indoor navigation depending on infrastructure, timeline, and campus complexity.
Map-only navigation
Start with digitized indoor maps and searchable destinations. Patients select a start point and destination to see a fixed, definitive route — no BLE infrastructure or live location services required.
- Faster starting point
- No live indoor location required
- Useful for static route guidance
- Ideal for organizations beginning their indoor navigation journey
Real-time navigation
Enable the indoor location service so the patient can be located in real time and guided with a live blue-dot experience, similar to outdoor navigation apps.
- Live blue-dot positioning
- Real-time route guidance
- Stronger support for large campuses
- Ideal for complex environments with high navigation needs
Already have an indoor wayfinding solution? Keep it.
Medrics does not need to replace an existing indoor wayfinding investment in order to improve the patient journey. Where a client already has a solution, Medrics can embed or connect that experience into the broader platform and workflow layer.
Keep existing investments
If a hospital already has an indoor navigation solution, Medrics can work with that investment instead of forcing a replacement.
Bring it into the broader journey
Existing wayfinding experiences can be connected into Medrics so navigation becomes part of the full patient journey, not a standalone utility.
Add workflow value around it
Check-in prompts, arrival guidance, notifications, and engagement workflows can still be layered around the navigation experience.
No unnecessary rip-and-replace
Medrics is flexible and integration-friendly, giving organizations a path to improve experience without throwing away what already works.
2D or 3D — deploy the map experience that fits the client
Different healthcare organizations prefer different map experiences. Some prefer clear 2D floor plans, while others want a more immersive 3D representation. Medrics supports both as available options depending on the environment, user needs, and presentation preference.
2D mapping
Clear, efficient, and familiar for many hospitals. Ideal when simplicity and fast route readability matter most.
3D mapping
More immersive and visually rich for organizations that want a stronger spatial representation of buildings and floors.
Some hospitals prefer 2D for clarity. Others prefer 3D for richer orientation. The experience is adaptable to the client.
What patients and visitors can do
Indoor navigation
Guide patients from one point inside the building to another with a clearer, less stressful experience.
Outdoor navigation
Help patients start guidance before they even arrive, including navigation from their current location to the campus.
Seamless outdoor-to-indoor journey
Connect outdoor and indoor guidance so the patient does not feel like they are switching systems at the building entrance.
Voice-guided wayfinding
Support step-by-step voice guidance to make navigation easier and more accessible.
POI search
Let patients search for clinics, departments, and amenities by text or voice.
Save parking location
Help patients save their parking location on arrival for easier return guidance later.
Return-to-car route
Guide patients back to their saved parking location after the visit or at discharge.
Accessibility-focused support
Help more patients navigate independently, including visually impaired users and people who need more guided support.
Facility maps
Show a clear visual understanding of the building and route options before patients start moving.
Built for large and complex healthcare environments
Wayfinding matters most when the environment is large, unfamiliar, multi-building, or operationally complex. Medrics is especially well suited for campuses where patients must move across parking areas, entrances, buildings, elevators, departments, clinics, and amenities.
Multi-building campuses
Support navigation across multiple buildings and connected care environments.
Parking to clinic journeys
Guide patients from parking areas through entrances and into the right care destination.
Elevator and level changes
Support real facility movement across floors, corridors, and transitions.
Specialty clinics and amenities
Help users find the destinations that matter to them, not just the main entrance.
First-time visitor confidence
Reduce anxiety for patients and families who are unfamiliar with the campus.
Public-sector and large health-system environments
Support navigation needs in environments where complexity is part of daily operations.
Wayfinding reduces friction before care even begins
Patients can feel lost long before they feel cared for. Better navigation reduces anxiety, late arrivals, repeated direction requests, and confusion at the point of entry.
Less anxiety on arrival
Patients feel more confident when they know where to go.
Better accessibility and independence
Support more patients in navigating the campus with less reliance on staff.
Fewer late arrivals
Clearer routes and better arrival guidance help reduce delays.
Less staff time spent giving directions
Reduce repeated direction requests so staff can focus on higher-value tasks.
Stronger confidence across the journey
A smoother arrival experience improves the overall perception of care.
More than navigation: location-triggered engagement
Medrics can use location context not only to guide patients, but also to trigger useful actions such as arrival guidance, check-in prompts, and location-aware engagement.
Arrival detected
Show entrance guidance or context-aware instructions when the patient reaches the campus.
Near clinic
Open a check-in prompt or show next steps when the patient reaches the destination area.
Near key locations
Trigger relevant guidance near departments, kiosks, or service points.
Discharge to parking
Guide patients back to their parking location after the visit.
Guide every visit with the navigation model that fits your environment
Start with map-based indoor guidance, deploy real-time blue-dot navigation, or connect Medrics to an existing wayfinding solution — all without unnecessary rip-and-replace.