Building the patient experience layer for modern healthcare
Medrics is a health technology company helping hospitals and health systems create seamless, connected, white-label patient experiences across access, communication, navigation, check-in, and follow-up.
Serving hospitals, health systems, and government healthcare organizations with modular digital patient experience solutions.
Company at a glance
A compact factual overview of who Medrics is and how we work.
Medrics helps healthcare organizations connect patients, workflows, systems, and care journeys through one modular digital experience platform.
Founded in Delaware (USA) in 2018, Medrics serves hospitals, health systems, and government healthcare sectors on a global scale.
The future of healthcare access is connected, proactive, personalized, and easy to navigate.
Serving 85+ hospitals across 3 regions and 5 countries.
What Medrics does
Medrics delivers a white-label patient experience platform across Mobile App, Progressive Web App, and Patient Portal. The platform supports the full patient journey with modules including appointment access, e-check-in, queue management, indoor and outdoor wayfinding, reminders, AI/live support, telehealth access, and PROMs / satisfaction feedback.
Digital Front Door
One branded access point for the patient journey across scheduling, arrival, check-in, communication, and follow-up.
Workflow Automation
Triggered actions across time, location, and visit milestones help reduce friction for patients and manual coordination for staff.
Integration Layer
Medrics connects EMR and non-EMR systems into one coordinated patient experience.
Patient Engagement
Communication, guidance, feedback, and follow-up come together in one connected flow.
Why healthcare organizations choose Medrics
Medrics is designed for healthcare environments that need better patient experience without unnecessary disruption to existing systems or staff workflows.
Beyond the EMR
Medrics connects not only clinical systems, but also operational systems that shape the real patient journey.
Modular by design
Hospitals do not need to replace what already works. Medrics can be deployed as a full platform or introduced gradually through selected modules and services.
Location-aware by design
Indoor and outdoor location intelligence help reduce friction across large, complex care campuses.
Built for real operations
The platform is designed to improve both patient experience and operational efficiency across access, flow, communication, and follow-up.
Leadership approach
Medrics brings together expertise across healthcare operations, digital product design, integration architecture, patient experience, and multi-region delivery.
Healthcare operations
Built around the realities of hospital flow, patient access, administrative efficiency, and care delivery complexity.
Product and platform strategy
Focused on modular, scalable patient journey orchestration instead of disconnected digital point solutions.
Integration and delivery
Designed for complex health systems, existing infrastructure, and multi-site deployment environments.
Global implementation
Experience supporting healthcare environments across North America, GCC, and Europe.
Partners and ecosystem
Medrics works with technology, implementation, and solution partners to help healthcare organizations deliver connected patient experiences across systems, channels, and care environments.
Partners that extend the patient journey through navigation, communication, support, and digital health services.
Regional and delivery partners that support deployment, localization, and go-live success.
Interested in partnering with Medrics? Talk to our team about implementation, integration, and strategic partnership opportunities.
Talk to our teamWhere Medrics operates
Medrics supports hospitals and healthcare organizations across North America, GCC / Middle East, and other international environments with diverse operational and patient-experience needs.
North America
Supporting government and health-system patient journey workflows in complex care environments.
GCC / Middle East
Supporting large-scale patient experience environments with high-volume and multi-site requirements.
Multi-site hospitals
Designed for health systems that need consistent access, navigation, communication, and follow-up across multiple facilities.
Government healthcare
Built to support public-sector healthcare journeys with accessibility, navigation, and operational workflow needs.
Compliance and trust
Healthcare organizations need patient experience technology that is secure, privacy-aware, and built for complex care environments. Medrics is designed to support regulated healthcare delivery with a strong focus on patient data protection, secure access, and enterprise-grade interoperability.
HIPAA / GDPR compliant
Built for regulated healthcare environments and privacy-sensitive patient communication flows.
FedRAMP in progress
Positioned for government-grade healthcare security requirements.
Secure access and identity readiness
Support for secure APIs, SSO, OAuth2, and identity-aware digital experiences helps healthcare organizations extend patient access without weakening security controls.
Standards-ready architecture
Medrics is built with secure, cloud-native, integration-ready architecture that can support complex healthcare interoperability requirements across existing systems and workflows.
How Medrics works with customers
Medrics is designed to work with existing hospital infrastructure, not against it. The platform is modular, integration-ready, and built to support phased deployment — helping healthcare organizations improve patient experience without unnecessary operational disruption.
Start with one workflow
Begin with a focused module — appointments, check-in, wayfinding, or engagement — and prove value quickly.
Expand over time
Add modules as digital maturity grows, building toward a complete connected patient journey.
Keep existing systems in place
Medrics layers on top of EMR and operational systems, complementing rather than replacing what already works.
Ready to build a better patient experience?
See how Medrics can help your organization create a connected, modern, and more navigable patient journey.