Capture the Voice of the Patient — Automatically
Medrics helps healthcare organizations collect patient-reported outcomes, satisfaction feedback, ratings, and experience data at the right moments — then route those signals into dashboards, workflows, and follow-up actions.
PROMs and surveys are not the same thing
Healthcare organizations need both clinical outcome signals and patient experience signals. Medrics helps teams capture each at the right moment, through the right format, and with the right follow-up.
PROMs
PROMs — patient-reported outcome measures — help organizations understand how patients are feeling, functioning, or recovering over time. They are often used to support longitudinal care, chronic condition monitoring, pathway tracking, and value-based care programs.
Surveys and satisfaction ratings
Satisfaction surveys, NPS, ratings, and quick experience prompts help organizations understand how the patient perceived the visit, communication, wait, navigation, service, or overall experience.
One measures outcome and recovery. The other measures experience and perception. Medrics supports both.
What a PROM is — and why it matters
A PROM is a patient-reported outcome measure: a structured way for patients to report how they are feeling, functioning, recovering, or responding over time. Medrics supports PROM programs through automated delivery, questionnaire configuration, and connection to clinical or operational workflows.
Track recovery over time
PROMs can be used to understand how a patient is doing after treatment, surgery, chronic-care follow-up, or care-pathway progression.
Support outcome-based care
PROMs help organizations capture outcome signals that go beyond operational reporting.
Deliver automatically
PROMs can be sent through mobile, portal, or progressive web app at the right follow-up interval.
Connect to dashboards and workflows
Collected responses can feed dashboards, workflows, or recovery logic instead of staying buried in disconnected systems.
Use the PROM system you already have — or let Medrics provide one
Organizations do not need to start from scratch. If a client already has a PROM solution, Medrics integrates with it and delivers PROM workflows more effectively inside the patient journey. If not, Medrics provides PROM capabilities directly.
Integrate an existing PROM system
If the organization already uses a PROM solution, Medrics can connect that capability into the broader patient experience and workflow model.
Use Medrics-provided PROM capabilities
If no PROM system is already in place, Medrics can provide configurable questionnaires, automated delivery, and workflow-connected follow-up as part of the platform.
No rip-and-replace required. Use what exists or launch with Medrics.
Surveys, ratings, and satisfaction signals at the right moment
Patient experience measurement works best when the question is timely, simple, and relevant. Medrics supports everything from structured surveys to quick popup-style ratings and lightweight satisfaction prompts that fit naturally into the patient journey.
Satisfaction surveys
Capture patient sentiment after the moments that matter most.
NPS tracking
Track recommendability and patient loyalty signals as part of the broader experience program.
Quick ratings
Use lightweight rating moments such as 5-star or happy-face prompts when a full survey is not necessary.
Popup-style prompts
Ask short experience questions through popups or in-app prompts while the experience is still fresh.
Time-based triggers
Send survey requests at the right interval after discharge, visit completion, or follow-up milestones.
Location-based triggers
Trigger experience prompts based on arrival, visit completion, or location-aware workflow logic.
How surveys support experience KPIs and quality programs
Healthcare organizations do not collect feedback just to store it. They collect it to improve experience, monitor service quality, and support measurable experience programs. Medrics helps capture the right feedback signals in support of HCAHPS, Press Ganey-style measurement, and VA patient experience programs where relevant.
HCAHPS-related experience improvement
Timely communication, follow-up, and better feedback capture can support broader patient satisfaction initiatives and experience score improvement.
Press Ganey-style measurement support
Medrics can help organizations feed experience signals into broader patient satisfaction and service-improvement programs.
VA patient experience programs
In Veterans Affairs and similar environments, Medrics can support patient experience measurement workflows and follow-up engagement.
Experience metrics that lead to action
Better capture timing and workflow alignment help teams respond to feedback sooner instead of waiting for disconnected reports.
Integrate with survey management solutions — or use Medrics directly
Many organizations already use survey management tools in the backend. Medrics integrates with those environments so survey delivery, timing, and patient-facing experience become more connected. If the client does not already have a survey management solution, Medrics can provide one as part of the platform.
Connect to existing survey platforms
If the organization already uses a survey management environment, Medrics can help deliver the right survey at the right moment and connect the workflow more tightly to the patient journey.
Use Medrics when no survey platform exists
If a client does not already have a survey management solution, Medrics can provide feedback, survey, rating, and PROM capabilities directly.
Improve timing and response relevance
Better timing, workflow triggers, and contextual delivery can improve response quality and usefulness.
Keep data connected to operations
Feedback should not remain isolated. It should feed dashboards, service recovery, and operational follow-through.
From feedback to follow-through
Collecting patient voice is only valuable if it leads to action. Medrics helps turn low scores, complaints, poor sentiment, and outcome concerns into workflows, dashboards, and recovery logic.
Dashboards
Give teams a more visible picture of experience and outcome signals.
Service recovery workflows
Route low satisfaction signals or concerning responses into follow-up workflows.
Trigger-based escalation
Escalate when a score, response, or outcome signal needs faster review.
One connected measurement layer
Move from disconnected surveys to a more coordinated patient voice strategy.
Examples of how Medrics can capture patient voice
Different signals call for different formats. Quick prompts for in-the-moment experience. Structured PROMs for longitudinal outcomes. Recovery workflows where it matters.
Quick post-visit satisfaction prompt
Timed satisfaction survey
PROM follow-up after treatment
Experience signal to service recovery
Measure what matters — and act on it
See how Medrics can help your organization capture PROMs, surveys, ratings, and patient voice at the right moment — then connect those signals to real follow-through.