MedEx: The Next Generation Patient Experience Platform
Digitize
Patient Communication
Elevate
Healthcare Experience
Improve
Business Results
Medex is an innovative patient experience platform that digitizes the patient journey.
Improve patient satisfaction that reflects improvements in HCAHPS score.
1
Digitize patient journey
Automate patient communication through mobile application. Be there whenever they need you most.
2
Online scheduling
Allow your patients to easily make appointments in just three clicks.
3
Slot improvement
Improve efficiency in appointment slots through smart reminders.
4
Increase feedback
Increase feedback from patients via smart surveys when they’re most likely to respond.
How It Works
The MedEx Platform has three main components: Mobile Application, Location Services and Integration Engine
App Design
The first step is to develop your mobile application to your corporate design and brand standards. The application is your front door to patient care so you can be there whenever they need you.
Read More...
Location Services
Utilizing the power of location intelligence to make your mobile application smarter and more interactive. Both indoor and outdoor location services will be installed, including worldwide traffic data, pharmacy, and facility locations.
Read More...
Integrations
The Medex platform can be integrated with backend systems such as EMR, Call Center, and Digital Signage.
Read More...
Analytics
We will prepare your cloud-based analytics platform to provide you the insight and feedback you need.
Read More...
Our Products
PWA
Web version of the mobile application.
Benefit
Useful for those who don’t have the mobile application on their phone.
Mobile App
Mobile application with full functionality.
Benefit
Delivers the highest value to patients and hospitals.
Web Portal
Web version of the application on desktop.
Benefit
Useful for those who require a more readable experience online.
Use Cases
Add value to each and every step of the healthcare journey with more than 45 features
Patients can enter the symptoms they have. They will be guided to the related department to find a doctor and book appointment. The symptom collector can calculate possible diagnosis for initial screening.
Patients can upload their previous clinical documents to the hospital system.
Patients can enter clinical background information into the system (allergies, existing illness, previous surgeries, current medication).
Patients can make online appointments through the mobile application. *Requires EMR Integration*
Mobile users can get appointments for their relatives and children.
Mobile users can pull up a relative’s medical history and information.
Patients will be reminded about the time they need to leave their location to get the appointment on time (based on the traffic and location)
The hospital will be notified if patients cannot not make it on time, therefore allowing patients that are currently there to be seen sooner. The late patient will be backfilled.
Patients can call UBER within the app to get to the hospital.
Patients can take and send the pictures of nose, eye, hair etc. to the esthetics department for review. Hospitals can provide feedback for pricing, appointments etc.
Patients’ vitals that are tracked through their wearables can be integrated into the application.
Pregnancy duration calculation over menstrual date, weekly information based on pregnancy period and planned appointment reminders.
Menstrual period warning and date tracking.
Ovulation period reminders for best pregnancy possibility.
Patients will be shown approximate waiting times at hospital locations for specific departments.
Patients can be registered to the EMR system by the time they enter the building. *Requires EMR integration and indoor positioning*
At any point in time, indoor or outdoor, the patient can share their current location to meet with coordinators, drivers etc. *Requires indoor positioning*
All of the hospital system facilities will be listed from nearest to farthest. Hospital general information and detailed marketing info can also be listed in this module.
All the departments that belong to a specific hospital will be listed. The department’s general information and detailed marketing info can also be listed in this module. Doctors can be categorized under departments.
All the doctors of the group will be listed with detailed information.
Indoor location services will be set up for the hospital to track patients. Automate internal processes and increase experience with the use of indoor wayfinding. *Indoor positioning is required*
Patients can use visual views for wayfinding aside from the map based navigation.
Step-by-step navigation supported with voice guidance.
Patients can search POI’s with voice in addition to text search.
Relevant information can be seen by a specific patient as they get near a kiosk or a screen inside the hospital. Screens are also used for seamless wayfinding for patent experience.
Patients can connect to wi-fi hotspots through mobile application authentication.
Mobile based gaming like eye, memory and hand eye coordination tests.
Patients are notified with the waiting times of their appointments within the hospital. Patients can see how many appointments are in front of them and can wait in a more comfortable area like the cafe or fresh air spaces. Hospital staff can call the patient when the doctor is ready to see them.
Hospitals can create workflows with location and time based reminders and information. Such as control appointments, Chemo scheduling, Pregnancy control, and pre-appointment requirements.
Patients can view and download their clinical results (lab results, imaging reports, etc).
Pharmacies nearby will be listed from nearest to farthest.
Patients will be reminded when they need to take their medication.
The system will send a simple question to the patient to ensure that their medication is working. The results will be sent back to the hospital.
Prescriptions for the patients can automatically be transferred to medication reminders. *Requires EMR Integration*
Patients will be reminded to drink water if required by prescription or caregiver.
Patients can chat with relevant parties like account managers, coordinators, nurses, etc.
Patients can take and send the pictures of nose, eye, hair, etc. to the esthetics department for review. Hospitals can provide feedback for pricing, appointments etc.
Satisfaction surveys can be pushed to the patient to get their feedback based on the location, time, age, gender, department, ICD code etc.
Online Doctor to patient call system with appointment booking and online payment (Can integrate with 3rd parties).
Patients will be able to pay their invoices for appointments, blood tests, etc.
Hospitals can provide web based referral platforms to 3rd party clinics and doctors to manage and communicate with their patients to lower patient leakage.
Related vaccination calendar and reminders for newborns.
Patients can utilize the suicide prevention function to be connect with a specialist to help them through their ordeal.
Patients can utilize the call ambulance function should they be unable to reach the necessary authorities.
Instagram like stories the hospitals can push marketing information through.
Announcements or marketing campaigns that the hospital wants to publish over the application.
A digital loyalty card can be created for the patients for specific usage like earning points or getting discounts.
Hospitals can set up geo location-based push messages to the related patients for any information and marketing purposes.
Location enabled reports will be provided to the hospital executives, including heatmaps, app usage reports etc.
Pre-Appointment
Patients can enter the symptoms they have. They will be guided to the related department to find a doctor and book appointment. The symptom collector can calculate possible diagnosis for initial screening.
Patients can upload their previous clinical documents to the hospital system.
Patients can enter clinical background information into the system (allergies, existing illness, previous surgeries, current medication).
Patients can make online appointments through the mobile application. *Requires EMR Integration*
Mobile users can get appointments for their relatives and children.
Mobile users can pull up a relative’s medical history and information.
Patients will be reminded about the time they need to leave their location to get the appointment on time (based on the traffic and location)
The hospital will be notified if patients cannot not make it on time, therefore allowing patients that are currently there to be seen sooner. The late patient will be backfilled.
Patients can call UBER within the app to get to the hospital.
Patients can take and send the pictures of nose, eye, hair etc. to the esthetics department for review. Hospitals can provide feedback for pricing, appointments etc.
Patients’ vitals that are tracked through their wearables can be integrated into the application.
Pregnancy duration calculation over menstrual date, weekly information based on pregnancy period and planned appointment reminders.
Menstrual period warning and date tracking.
Ovulation period reminders for best pregnancy possibility.
Appointment
Patients will be shown approximate waiting times at hospital locations for specific departments.
Patients can be registered to the EMR system by the time they enter the building. *Requires EMR integration and indoor positioning*
At any point in time, indoor or outdoor, the patient can share their current location to meet with coordinators, drivers etc. *Requires indoor positioning*
All of the hospital system facilities will be listed from nearest to farthest. Hospital general information and detailed marketing info can also be listed in this module.
All the departments that belong to a specific hospital will be listed. The department’s general information and detailed marketing info can also be listed in this module. Doctors can be categorized under departments.
All the doctors of the group will be listed with detailed information.
Indoor location services will be set up for the hospital to track patients. Automate internal processes and increase experience with the use of indoor wayfinding. *Indoor positioning is required*
Patients can use visual views for wayfinding aside from the map based navigation.
Step-by-step navigation supported with voice guidance.
Patients can search POI’s with voice in addition to text search.
Relevant information can be seen by a specific patient as they get near a kiosk or a screen inside the hospital. Screens are also used for seamless wayfinding for patent experience.
Patients can connect to wi-fi hotspots through mobile application authentication.
Mobile based gaming like eye, memory and hand eye coordination tests.
Patients are notified with the waiting times of their appointments within the hospital. Patients can see how many appointments are in front of them and can wait in a more comfortable area like the cafe or fresh air spaces. Hospital staff can call the patient when the doctor is ready to see them.
Hospitals can create workflows with location and time based reminders and information. Such as control appointments, Chemo scheduling, Pregnancy control, and pre-appointment requirements.
Discharge
Patients can view and download their clinical results (lab results, imaging reports, etc).
Pharmacies nearby will be listed from nearest to farthest.
Patients will be reminded when they need to take their medication.
The system will send a simple question to the patient to ensure that their medication is working. The results will be sent back to the hospital.
Prescriptions for the patients can automatically be transferred to medication reminders. *Requires EMR Integration*
Patients will be reminded to drink water if required by prescription or caregiver.
Patients can chat with relevant parties like account managers, coordinators, nurses, etc.
Patients can take and send the pictures of nose, eye, hair, etc. to the esthetics department for review. Hospitals can provide feedback for pricing, appointments etc.
Satisfaction surveys can be pushed to the patient to get their feedback based on the location, time, age, gender, department, ICD code etc.
Online Doctor to patient call system with appointment booking and online payment (Can integrate with 3rd parties).
Patients will be able to pay their invoices for appointments, blood tests, etc.
Hospitals can provide web based referral platforms to 3rd party clinics and doctors to manage and communicate with their patients to lower patient leakage.
Related vaccination calendar and reminders for newborns.
Patients can utilize the suicide prevention function to be connect with a specialist to help them through their ordeal.
Patients can utilize the call ambulance function should they be unable to reach the necessary authorities.
Marketing
Instagram like stories the hospitals can push marketing information through.
Announcements or marketing campaigns that the hospital wants to publish over the application.
A digital loyalty card can be created for the patients for specific usage like earning points or getting discounts.
Hospitals can set up geo location-based push messages to the related patients for any information and marketing purposes.
Location enabled reports will be provided to the hospital executives, including heatmaps, app usage reports etc.
Packages
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* | * | * | * | ** | ** |
- Android/IOS Mobile Application
- Appointment Manager
- Hospital Listing
- Department Listing
- Doctors Listing
- Appointment Reminders
- Announcement Listing
- Administration Panel
- Additional Languages*
- Android/IOS Mobile Application
- Appointment Manager
- Hospital Listing
- Department Listing
- Doctors Listing
- Appointment Reminders
- Announcement Listing
- Administration Panel
- Laboratory Results
- Radiology Results
- EMR Integration
- Additional Languages*
- Android/IOS Mobile Application
- Appointment Manager
- Hospital Listing
- Department Listing
- Doctors Listing
- Appointment Reminders
- Announcement Listing
- Administration Panel
- Laboratory Results
- Radiology Results
- EMR Integration
- Patient Survey Publishing
- Push Message Sending
- Navigation to Hospital
- Medication Reminder
- Prescription Listing
- Water Reminder
- In App Messaging
- Additional Languages*
- Android/IOS Mobile Application
- Appointment Manager
- Hospital Listing
- Department Listing
- Doctors Listing
- Appointment Reminders
- Announcement Listing
- Administration Panel
- Laboratory Results
- Radiology Results
- EMR Integration
- Patient Survey Publishing
- Push Message Sending
- Navigation to Hospital
- Medication Reminder
- Prescription Listing
- Water Reminder
- In App Messaging
- Smart Appointment Reminders
- Additional Languages*
- Android/IOS Mobile Application
- Appointment Manager
- Hospital Listing
- Department Listing
- Doctors Listing
- Appointment Reminders
- Announcement Listing
- Administration Panel
- Laboratory Results
- Radiology Results
- EMR Integration
- Patient Survey Publishing
- Push Message Sending
- Navigation to Hospital
- Medication Reminder
- Prescription Listing
- Water Reminder
- In App Messaging
- Smart Appointment Reminders
- Esthetic Module
- Appointment for Relative
- Upload & Share Document
- Online Payment Option
- Additional Languages**
- Android/IOS Mobile Application
- Appointment Manager
- Hospital Listing
- Department Listing
- Doctors Listing
- Appointment Reminders
- Announcement Listing
- Administration Panel
- Laboratory Results
- Radiology Results
- EMR Integration
- Patient Survey Publishing
- Push Message Sending
- Navigation to Hospital
- Medication Reminder
- Prescription Listing
- Water Reminder
- In App Messaging
- Smart Appointment Reminders
- Esthetic Module
- Appointment for Relative
- Upload & Share Document
- Online Payment Option
- Online Appointment
- Additional Languages**
* Additional cost per language
**English and Spanish are included. Additional cost per language other than English and Spanish
